Hỗ trợ

I have gone to Các giải đấu của tôi and haven't received my Giải đấu?
It can take several hours for the Giải đấu to be allocated to your account.

Is there anyway I could reserve my favourite team?
SM cannot reserve any club for any of its members. However, there is an option to reserve a club in a new Giải đấu before it opens via Nâng cấp.

Why am I banned from buying Nâng cấp
When a refund is made on a Nâng cấp product we could incur a cost depending on the method of the refund. We may therefore ban any future Nâng cấp activity.

Làm thế nào tôi sáng tạo Giải đấu mà tôi đã mua?
Bạn có thể tạo ra giải đấu bạn đã mua qua Các giải đấu của tôi.

Is there a time limit in which I need to create my Giải đấu?
There is no set time in which you need to create your purchased Giải đấu.

My Tài khoản vàng said I had 1 day left so I assumed I had until midnight to renew? You have one day removed from your Tài khoản vàng each day at 06:00 Game Time.

Am I entitled to a refund for an item I have purchased via Nâng cấp? Please refer to our Sales and Refund Policy.

How do I request a refund for an item I have purchased via Nâng cấp? If you are eligible for a refund (please refer to our Sales and Refund Policy), then create a Upgrades Ticket.